dear jobsblog

Dear JobsBlog:  What can you tell me about working in technical support at Microsoft? I see a lot of info on what it’s like to work on an engineering team but not a lot about support. Help!

 -Support Guru

 

 

Gretchen

Dear Support Guru:  I asked Heather from the Microsoft Customer Service & Support Careers Blog to stop by and share how to learn more about careers in Customer Service & Support (CSS). Others have been asking for more info on CSS, too, so look for more technical support and services careers info here on JobsBlog soon!

Gretchen

Get connected with Microsoft Customer Service and Support 
By Heather McGough

I gotta tell you, I am one of those girls who gets giddy when asked “Who do you work for?” I get butterflies in my stomach as I start to say the word – Microsoft. Then we go into the pleasantries of “What do you do there?” I answer, “Recruiter” and usually eyes get a little wider. But when I say, “Yes, I recruit Escalation Engineers for Customer Service and Support,” I lose everyone’s attention.

Here’s what most people don’t know: In CSS, we hire some of the industry’s most technical engineers. They can get into the code, break it, fix it, and make it work smarter and faster. They sweep in like super heroes when companies are having technical complications and save the day.  And for many of Microsoft’s customers, we are the human "face" of Microsoft. Working by phone and e-mail, our engineers address common issues and route challenges to appropriate support resources, such as product support professionals and engineers. 

So what does it take to work in CSS? We’re looking for smart, quick, personable individuals who are committed to helping people. Customer service is generally the place to begin a career in the Microsoft support department. However, think of Microsoft entry-level positions as escalator positions: as a customer service employee, you receive world-class in-house training to keep abreast of the latest technologies. This can be a springboard to many rewarding career opportunities throughout the company. 

Now, want to learn more? Join us, follow us, learn about us across the web:

On Facebook – watch our status updates for news, job postings or even fun pictures of our worldwide campuses
On Twitter  – Get a quick note from Microsoft Customer Service on what’s happening
On LinkedIn – Join our discussion group and network with other professionals
On our Blog  – Take a trip around the world with us as we profile different sites, the teams and how diverse each of these locations are – from culture to the benefits Microsoft offers

We know … you probably follow a ton of tweeters already and are members of Facebook fan pages.  What’s one more? One that is valuable, one that could potentially land you, a friend or family member a job?