You can go to the bathroom whenever you want at Microsoft
Posted Wednesday, February 11 2009 by The JobsBloggers
Geek in question: Zeke Odins-Lucas
Job title: Principal software developer on Internet Explorer
How long have you been with Microsoft?
I started contracting in 1994, and was hired in 1996.
How'd you get here?
Well, that goes back to 1993. I was working at the gas station that's on 148th and 51st, here in Redmond. I was managing that little hole, and I was miserable and commuted an hour and a half each way by bus from Seattle. At least I had a job, but yeesh.
Then one day at a friend's piercing studio in Seattle, I met this guy — he was like 7 feet tall and 300 pounds and shaved head, had a big tusk piercing through his nose and was getting his nipples pierced that day. We started chatting and realized we both worked on the East Side. This guy was like me (23 at the time, and no college), and he says, "Yeah, I work out in Redmond, too. I work at Microsoft." And I was like, "Oh, that's just like a few blocks away from me. What's it like to work there? " He said, "Just come on by and see..." So, I went by after work the following week. This dude is showing me around and at one point he says, "I'm going to go run to the bathroom — should I grab you a soda on the way back?" And right there, I swear to God, it crystallized for me. I realized, you can go to the bathroom whenever you want at Microsoft.
...Yes. Yes, you can.
Every job I'd ever had, you had to ask permission to go to the bathroom. I'd worked at McDonalds, I'd worked at coffee shops, a hotdog stand … and holding your pee was actually a primary skill. I was like, "I never want to have to do that again, I never want to have to have a job where I have to ask to go pee." I mean, it's just so dehumanizing. After that, I switched to reading computer textbooks during my bus commute. I went through one about every two weeks.
So, you're an autodidact.
I didn't do well in school, because my ability to acquire information is so much faster when I'm reading on my own, so school just felt like a waste of time. Out of every class there's like 10 minutes of information and 40 minutes of wasting time. So, I was in the habit of just feeding myself. I did a ton of reading, and did one network training class, and tried my hand at getting an interview for a contract at Microsoft.
How'd it go?
My first interview I completely flubbed, because I'd never been in an interview where they asked you questions, right? My gas station interview was, "Do you have a car? When can you start?" I was spastic and frantic at my first Microsoft interview, and I just jabbered. I totally blew it.
Eventually, I managed to get another Microsoft interview, this one for a tech support contract, and I thought "That's beneath me! Just answering phones and helping people figure things out with their software." But I totally destroyed the interview — I mean, I just nailed it! And the job was 10 bucks an hour, which was way better than I was going to make at the gas station. 
Once I started my Microsoft contract, the first month was training. The training materials were so much better than anything I'd seen outside of Microsoft in terms of getting core concepts of how computers work … I was flabbergasted, because I'd been reading all these tech books, and I hadn't seen anything that had the kind of condensed, useful material in the Microsoft training books. I liked the training materials so much that I just started reading everything I could get my hands on at work. The company gives you access to all of Microsoft's software — there are so many resources are available to you!
So, I was answering the tech support calls and at the same time I was learning as much as I could about everything Microsoft. From there I went on to contract as a tester on IE 1 and then a lab manager for IE 2, and then six months after that, I was hired full time as an SDET in IE 3. I've had jobs on several different teams, but here I am, 14 years later working on IE 8.
So, if being able to use the bathroom got you into Microsoft, what keeps you here?
The people. I like the "No fire, no hire" energy that's in the company. If someone who's interviewing for a job doesn't have that fire, that passion — you shouldn't hire them. It means you can end up with a lot of butting heads, but that suits me personality-wise. Navigating passionate people is awesome. When I'm hiring people, I gravitate towards the passion. When people are excited about what they're talking about, then I get excited about talking it too, and that's who I want to work with. I want to work with other people who get excited.
LINKS! • The IE team blog • Zeke's personal blog
Tagged as: training, microspotting


Comments
[Zeke is *easily* one of the hottest men I have ever seen.
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[I LOVE Zeke's story. He realized he could have a better life and did something about it. No whining, no relying on anyone else. Success through hard work, determination and passion.
[Loved this post. Thanks.
[Zeke is *easily* one of the hottest men I have ever seen.
[Great post, I can relate as I am an autodidact as well.
[[...] Click here to pop open a big version of the image with everyone labeled … and then click the links below to relive the profiles: The Golden Helmet, Shayna, Raymond, Russ, Abbott, Amir, Aradia, Hoop (although I didn’t take that photo), Alex, Jennifer, Megan, Jeff, Fola, Suzanne, Michael, Latika, Charles, Sumit, Miguel, and Zeke. [...]
[You're still young enough to have another revelation like this. That revelation will come in finding a job at a company other that Microsoft. Please hear me out. You referred to having to ask to pee as degrading. That pretty much means bust your ass, but let someone else dictate the "important" things for you. In a gas station, or McDonald's, efficiency is of the greatest importance, and managers dictate efficiency.
At Microsoft, I whole heartedly understand that many people there are passionate about their work, absolutely. Yet at Microsoft, the "important" things are sometimes evil (and I mean this as: more so than in other establishments.) It's the draconian policies put in place in order to force the marketplace into using Microsoft's products, even when competitors do a better job. Vista is literally being forced onto people who don't want it, Microsoft didn't even bother to participate in the HTML 5 video discussions, Silverlight is required to watch the Feynman lectures (even though everyone uses YouTube, Flash, and/or MP4,) and the list goes on. It would appear that the mantra of upper management is "never depend on another service, we can always do it better." Yet, there seems to be a disconnect between that mantra and applying well the passions of employees like you, because Microsoft rarely does it better, or when it does, is so violent about mandating adoption that it doesn't come across as better, but another lack of choice for users. If IE, Firefox, Safari, and Chrome were distributed simultaneously on Windows PCs in Europe, IE market share would plummet (this is an example of my point, and not an ad hominem attack, I assure you, as I'm sure you do a very good job.)
Managing when people use the bathroom is substantially easier than managing people's passions and ideas. As managers at McDonald's dictate efficiency, managers at Microsoft (at least upper management) dictate direction and image. My ultimate point is that if you thought you were being at all embarrassed or mistreated in having to ask to urinate, then compare that with having everything you work for mishandled. It's like wrapping a burger and having it dropped on the floor every single time an order comes through at McDonald's: you can always make another burger, and be the best in the business of burgers, but if you can't deliver those burgers well to the consumer, then what is the point.
Steve Ballmer needs to step down, and Ray Ozzie needs to step up, but I fear it's too late. Try your hand at a company with a better attitude in the end game, and I feel you'll have another revelation as you had in 1993.
Again, not ad hominem, just my two cents.
[I'm interested to know: could an applicant with your background get hired today at Microsoft? My understanding is that they sift applicants first by education, experience, etc.
I'm also self-taught at computers (and have written several books), though I do have a BFA. I doubt that I could get hired today at an entry level GUI design job with my educational background. (Currently I design enterprise applications for a Fortune 500 company).
It's lovely to talk about jumping from a just-above-minimum-wage type of job into a professional position, but I think it's highly unrealistic in this economy for people to expect that kind of change to happen with a single job. How would you accomplish this feat in today's economy?
I have two kids: one with a BFA and one entering college this year, so I'm really interested in your response.
[Is this for real? A guy works at a gas station, tours the MS campus and finds that you can take a leak at your leisure, and it motivates him to learn computers and eventually be the principal dev on IE8? If it's a joke, it's pretty funny. But if it's true, that is awesome. I really like hearing about people that start at one place and end up somewhere completely different and better through hard work and determination. I started out as a delivery truck driver, didn't like it, started reading computer books, and 18 years later I'm doing video streaming apps for mobile phones. Not as cool as being the principal dev for IE8, but then again, I don't live in Redmond. Also, I've always been empowered to take a leak at the times of my choosing. So maybe I wasn't as driven as Zeke.
[Presumably when you started phone support though, you had to ask for bathroom breaks?
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[what is a principle software developer? is that just a standard software engineer, or is it 'in charge of all the SEs on IE', or ?
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[Lol, you actually had to ask permission to go to the bathroom? What a bunch of slaves you americans are.
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[One could make a movie out of this. I bet some one in Hollywood would love to read this blog post!